Goutam Buddha(3 feet) with Two Elephant(2.5 feet) Tibetian Style

At The Artisian, we are committed to offering a flexible and customer-friendly replacement policy. We strive to accommodate our patrons to the best of our ability. Please find the terms and conditions for replacements and handling of breakages below.

Replacement Policy

We accept product replacements under the following conditions:

• Wrong Product Dispatched: If the product delivered does not match the item selected at the time of order confirmation.
• Damaged Product: If the product is received in a damaged condition.

To initiate a replacement, please contact us via:

• Email: [ contact@the-artisian.com ]
• Support Number: +91 76791 65673

Our team is available to assist you through the entire replacement process.

Breakages

If your product is damaged during transit or upon delivery:

• Unboxing Video Requirement: Please take a video of the unboxing to document the condition of the product upon receipt. This video helps us verify the damage and process your replacement efficiently.
• Report the Damage: Additionally, take a clear photograph of the damaged product and send it along with the unboxing video via WhatsApp to +91 76791 65673 within 24 hours of receiving the delivery.
• Packaging: To ensure a smooth replacement, please retain the original packaging, including all foam and cushioning materials, even if the product is broken.

Minor Damage and Repair Cost

In cases where the product has minor damage but remains usable, we may offer a repair cost as compensation, rather than a full replacement. This option is provided to reduce inconvenience and expedite the resolution process.

Every piece in this collection begins as a hand-sculpted clay model in the hands of our artisans in Krishnanagar — a town where this craft has been passed down for generations.

Here's what goes into making yours:

• Clay Modeling — The base form is hand-sculpted from scratch
• Detailing — Facial features, ornaments, and fine textures are carved by hand
• Marble Fiber Casting — The approved clay model is cast in marble fiber for strength and durability
• Finishing — Hand-painted, polished, and given its final finish

🎨 Choose Your Finish Quality

All pieces are cast in marble fiber — unbreakable and long-lasting, regardless of tier.

Good

• Marble fiber cast — unbreakable & long-lasting
• Standard detailing
• Basic paint/finish
• Base price

Better

• Marble fiber cast — unbreakable & long-lasting
• Finer, more refined detailing
• Enhanced hand-finish
• Price: + [discussed amount]

Best

• Marble fiber cast — unbreakable & long-lasting
• Intricate, fine detailing
• Premium hand-finish
• Price: + [discussed amount]

The difference between tiers comes down to detailing and finishing craftsmanship — all pieces share the same durable marble fiber base.

Your artwork deserves to arrive in perfect condition.

Every piece is carefully packed using secure, protective packaging to ensure it reaches you safely and beautifully.

✅ Secure & protective packaging
✅ Carefully handled before dispatch
✅ Damaged during transit? We’ll make it right.