Return, Exchange & Refund Policy

At The Artisian, we take great care in packaging every product to ensure safe delivery. Many of our products are handcrafted artworks and fragile sculptures that require careful handling during transportation. While we use secure packaging and trusted courier partners, minor transit risks may still occur due to the delicate nature of handmade products.

1. Online Purchases

Customers must record a clear, continuous, and uninterrupted unboxing video while opening the package to support claims involving transit damage, defects, or incorrect items.

• Any issue must be reported to The Artisian within 48 hours of delivery.

• A complete unboxing video and relevant photographs must be provided for verification.

• Claims submitted without the required proof or reported after 48 hours will generally not be considered, subject to applicable consumer protection laws.

• The Artisian reserves the right to verify the claim before approving any resolution.

2. Offline Store Purchases

All offline store purchases are final. No returns, exchanges, or refunds will be entertained after purchase, except where a remedy is required under applicable law.

Customers are requested to inspect their products carefully before completing the purchase and leaving the store. Transportation and delivery charges are not included unless expressly agreed otherwise. Customers are responsible for arranging safe transportation after purchase.

3. Approved Resolution Options

For verified and approved online claims, The Artisian may offer one of the following resolutions, depending on the nature of the issue, product availability, and applicable consumer protection laws:

• Replacement: A replacement product where available.

• Exchange: An alternative product, where mutually agreed.

• Repair: Repair of the affected product, where feasible.

• Refund: A refund where appropriate and required or permitted under the applicable policy and law.

The available resolution will be communicated to the customer after the claim has been reviewed. Approval and the type of resolution depend on verification and applicable legal requirements.

4. Exclusions and Limitations

The Artisian will not ordinarily accept claims for damage caused by improper handling after delivery or purchase, or claims lacking the required unboxing proof for online transit-damage cases.

Customers are responsible for reporting issues within the specified timeframe and providing accurate supporting evidence. However, nothing in this policy excludes any remedy required under applicable consumer protection laws.

5. Our Commitment

As many of our products are delicate, handcrafted, and individually made, we request customers to handle them with care. Every eligible claim will be reviewed fairly and transparently.

Thank you for your understanding and for supporting Indian artisans through The Artisian. Shipping Damage Disclaimer

At The Artisian, we take great care in packaging every product to ensure safe delivery. Many of our items are handcrafted artworks and fragile sculptures, which require careful handling during shipping.

While we use secure packaging and trusted courier partners, minor transit risks may still occur due to the delicate nature of handmade products.

To ensure transparency and protect both parties, customers are required to record a clear and continuous unboxing video while opening the package.

Damage claims will only be accepted if:

• A complete unboxing video is provided

• The issue is reported within 48 hours of delivery

Claims without an unboxing video may not be eligible for replacement or refund.

The Artisian is not responsible for damage caused by:

• Improper handling after delivery

• Failure to provide the required unboxing proof

• Delayed reporting of the issue

We appreciate your understanding and cooperation in helping us maintain a smooth and fair resolution process.